Bon Secours Health System Local Systems Awarded 60 Customer Service Awards

For Release May 12, 2003

Marriottsville, MD – Bon Secours’ Local Systems received 60 Customer Service Awards last week at an awards ceremony presented by Professional Research Consultants, Inc. (PRC) in Charleston, South Carolina. Hospital leaders from across the United States gathered to participate in the 2003 PRC Patient Satisfaction Client Conference. PRC is a nationally known healthcare marketing research company headquartered in Omaha, Nebraska.

The following Local Systems were named as 5-Star hospitals or health care facilities. The 5-Star designation is limited to those that achieved a score in the top 10 percent of the nation, based on the percent of patients who rated their hospital as “Excellent” for Overall Quality of Care in 2002, and are compared to a database of health care facilities nationwide.

Bon Secours Hospital, Grosse Point: 5-Star Emergency Department
Bon Secours Hospital: 5-Star Outpatient

Cottage Hospital: 5-Star Emergency Department
Cottage Hospital: 5-Star Outpatient Surgery

St. Francis Women’s and Family, Greenville: 5-Star Emergency Department
St. Francis Women’s and Family: 5-Star Inpatient
St. Francis Women and Family: 5-Star Outpatient

St. Anthony Community Hospital: 5-Star Inpatient

Bon Secours St. Mary’s Hospital, Richmond: 5-Star Emergency Department

Bon Secours St. Francis Hospital, Charleston: 5-Star Inpatient
Roper Goose Creek Medical Care: 5-Star Outpatient
Roper West Ashley Surgery Center: 5-Star Outpatient Surgery
Roper Mount Pleasant ER: 5-Star Emergency Department

The following Local Systems were named as 4-Star hospitals or health care facilities. The 4-Star designation is limited to those that achieved a score in the top 25 percent of the nation, specifically those between the 75th and 90th percentile. The percentile rankings are based on the percent of patients who rated their hospitals as “Excellent” for Overall Quality of Care in 2002, and are compared to a database of health care facilities nationwide.

Bon Secours Venice Hospital: 4-Star Emergency Department

Bon Secours Hospital, Grosse Pointe: 4-Star Inpatient
Cottage Hospital: 4-Star Inpatient

Mary Immaculate Hospital: 4-Star Inpatient
Bon Secours DePaul Medical Center – 4-Star Outpatient Surgery
Bon Secours Health Center at Harbour View: 4-Star Outpatient Surgery

St. Francis Hospital, Greenville: 4-Star Emergency Department
St. Francis Hospital: 4-Star Outpatient
St. Francis Hospital: 4-Star Outpatient Surgery

St. Francis Women’s and Family: 4-Star Outpatient Surgery

St. Anthony Community Hospital: 4-Star Emergency Department
St. Anthony Community Hospital: 4-Star Outpatient Surgery

Bon Secours St. Mary’s Hospital, Richmond: 4-Star Outpatient
Bon Secours Memorial Regional Medical Center: 4-Star Emergency Department
Bon Secours Richmond Community Hospital: 4-Star Emergency Department

Bon Secours St. Francis Hospital, Charleston: 4-Star Outpatient Surgery
Roper Berkeley Day Hospital: 4-Star Emergency Department
Roper Hospital: 4-Star Emergency Department
James Island Medical Care/Roper Diagnostic Center: 4-Star Outpatient

To earn the PRC 2003 Top Performer recognition, hospitals and health care facilities satisfaction ratings surpassed approximately 200 other participating hospitals that assessed patients’ rating of a specific service throughout the 2002 calendar year. The Local Systems receiving “Top Performer” awards are:

St. Francis Women’s and Family: Inpatient Top Performer
Patewood Surgery Center: 6 Outpatient Surgery Top Performer awards

St. Anthony Community Hospital: Inpatient Top Performer

Bon Secours St. Francis Hospital, Charleston: Outpatient Top Performer
Roper Goose Creek Medical Care: Outpatient Top Performer
Roper West Ashley Surgery Center: 6 Outpatient Surgery Top Performer awards
James Island Medical Care/Roper Diagnostic Center: Outpatient Top Performer
Roper Mount Pleasant ER: 11 Emergency Department Top Performer awards

Professional Research Consultants is in its 23rd year of providing marketing research for hospitals across the United States.

In the United States, Bon Secours Health System owns, manages or joint ventures 24 acute-care hospitals, one psychiatric hospital, and nine nursing care facilities, along with numerous ambulatory sites, eight assisted living facilities, two retirement communities,
home health care services and hospice. BSHSI’s more than 27,000 caregivers help people in 15 communities in nine states, primarily on the East Coast. The Congregation of Sisters of Bon Secours also has health care ministries in France, Ireland, Great Britain and Peru.

Bon Secours is focused on a vision of “becoming a leader in Catholic health ministry compassionately, reaching beyond the tradition to improve the communities it serves. All of its facilities are dedicated to the Sisters’ mission of providing “Good Help to Those in Need.